The Sheth Foundation has appointed two new board members effective January 2020 – Douglas Bowman and Angela Y. Lee.
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Professor of Marketing Ruth Bolton shares her secret to stellar customer service — integrating the digital, social, and physical realms of customer experience — as featured in W. P. Carey…
AIM, with a generous grant from the Sheth Foundation, hopes to fund up to 6 (six) high-quality re- search proposals in 2019. (A maximum of two proposals will be supported...
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Dr. Ruth N. Bolton and a global team of researchers recently published an article about how organizations must integrate physical, digital and social elements to create superior customer experiences. Below,...
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I'm delighted to be a member of the World Economic Forum (@wef) Expert Network, a group of some 6,400 world-leading experts from academia, business, government, and NGOs who are committed…