Board Member

Anders Gustafsson

Board Member Since 2021
Anders Gustafsson

Anders Gustafsson is a professor of marketing at BI The Norwegian Business School. Dr. Gustafsson is conducting research on customer satisfaction and loyalty, management of customer relationships, and consumer behavior. His research has been published in top academic journals in marketing and he is very active in the field of service research.  He is the current editor in chief for Journal of Business Research and an area editor of Journal of Service Research. He is was first international president for AMA’s (American Marketing Association) academic council and a recipient of the Christopher Lovelock Career Contributions to the Services Discipline Award.

University Affiliation:
Norwegian Business School
Norwegian Business School
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YEAR ACADEMIC DEPARTMENT DEGREE
1996 University of Linköping Ph.D.
1990 Linköping University Master of Science

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